With NovaAssist, our live remote-assistance tool, one of our highly-qualified service staff can take control of your desktop in order to troubleshoot the issue(s) you are experiencing. The process:
  • After requesting service and explaining the issue(s), you will receive an e-mail that “magically” gives our NovaAssist engineer control over your PC (after you grant permission to do so).
     
  • Our engineer can then troubleshoot, and (many times) resolve the issue(s) without having to dispatch a service technician.
     
  • To get started, click here.
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