With NovaAssist, our live remote-assistance tool, one of our highly-qualified service staff can take control of your desktop in order to troubleshoot the issue(s) you are experiencing. The process:
After requesting service and explaining the issue(s), you will receive an e-mail that “magically” gives our NovaAssist engineer control over your PC (after you grant permission to do so).
Our engineer can then troubleshoot, and (many times) resolve the issue(s) without having to dispatch a service technician.
To get started,
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